Refund policy

At Herb Organics™, your satisfaction is important to us. We stand behind the quality of our herbal and organic products and want you to feel confident in your purchase.

🕒 Return Window

You may request a return or refund within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.

  • You must provide proof of purchase (order number or receipt).

📦 Non-Returnable Items

Due to the nature of our products, we cannot accept returns on:

  • Opened or used products

  • Perishable items (e.g. teas, herbal blends, tinctures)

  • Gift cards

  • Clearance or final sale items

We hope you understand that for safety and hygiene reasons, we can’t resell these products once opened.

💸 Refunds

If your return is approved:

  • A refund will be issued to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable, unless the return is due to our error (e.g. wrong or damaged item).

📬 Exchanges

We only replace items if they are:

  • Defective

  • Damaged upon arrival

  • Incorrectly shipped

If you received the wrong or damaged item, contact us within 7 days of delivery at [officials.herborganics@gmail.com], and we’ll make it right.

📧 How to Start a Return

Please email us at [officials.herborganics@gmail.com] with:

  • Your order number

  • The reason for return

  • Photos (if item is damaged or incorrect)

We’ll respond within 1–2 business days with next steps.

🚚 Return Shipping

  • Customers are responsible for the cost of return shipping.

  • We recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee receipt of your returned item without tracking.

❗Important Notes

  • Returns sent without prior email approval will not be accepted.

  • Refunds will only be processed once the returned item is received and inspected.

  • Thank you for supporting Herb Organics™!