Refund policy

At Herb Organics, your satisfaction is important to us. We stand behind the quality of our herbal and organic products and want you to feel confident in your purchase.

🕒 Return Window

You may request a return or refund within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.

  • You must provide proof of purchase (order number or receipt).

📦 Non-Returnable Items

Due to the nature of our products, we cannot accept returns on:

  • Opened or used products

  • Perishable items (e.g. teas, herbal blends, tinctures)

  • Gift cards

  • Clearance or final sale items

We hope you understand that for safety and hygiene reasons, we can’t resell these products once opened.

💸 Refunds

If your return is approved:

  • A refund will be issued to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable, unless the return is due to our error (e.g. wrong or damaged item).

📬 Exchanges

We only replace items if they are:

  • Defective

  • Damaged upon arrival

  • Incorrectly shipped

If you received the wrong or damaged item, contact us within 7 days of delivery at [officials.herborganics@gmail.com], and we’ll make it right.

📧 How to Start a Return

Please email us at [officials.herborganics@gmail.com] with:

  • Your order number

  • The reason for return

  • Photos (if item is damaged or incorrect)

We’ll respond within 1–2 business days with next steps.

🚚 Return Shipping

  • Customers are responsible for the cost of return shipping.

  • We recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee receipt of your returned item without tracking.

❗Important Notes

  • Returns sent without prior email approval will not be accepted.

  • Refunds will only be processed once the returned item is received and inspected.

  • Thank you for supporting Herb Organics!